Shipping policy

The Incanto Shipping Policy

Effective Date: 9.23.2025

Every piece that leaves The Incanto is prepared with care, packaged securely, and entrusted to reliable carriers so it may arrive safely in your hands. This policy explains how we manage shipping, delivery, and responsibilities on both sides.

Processing Time

  • Orders are typically processed within 3–7 business days unless otherwise noted (custom or commissioned works may require more time; these timelines will be clearly communicated).

  • During high-volume seasons or special launches, slight delays may occur. Clients will always be updated if fulfillment requires more time than expected.

Shipping Rates & Delivery Times

  • Shipping costs are calculated at checkout based on product type, destination, and carrier rates.

  • Estimated delivery times vary depending on location and chosen shipping method.

  • Please note: delivery estimates are provided by carriers and are not guarantees. Delays caused by customs, weather, strikes, or carrier disruptions are beyond our control and do not qualify for refunds.

International Shipping

  • We proudly ship worldwide.

  • Import duties, taxes, and customs fees are the responsibility of the client. These are not included in your purchase price and may be collected at delivery.

  • Customs processes may extend delivery times; we thank you for your patience in advance.

Packaging & Care

  • Original artworks and sculptures are packaged with professional-grade materials for maximum protection.

  • Prints, wearables, and partner–fulfilled products are packaged directly by our trusted production partners.

  • While we do everything possible to prevent damage, handling by carriers is outside our control.

Damaged or Lost Shipments

  • If your order arrives damaged, please notify us within 7 calendar days of delivery with photos of the packaging and item. We will assist in filing a claim and provide a replacement or store credit where possible.

  • If your shipment is marked as delivered by the carrier but you have not received it, please contact the carrier directly. We cannot be held responsible for packages stolen, misplaced, or delivered to an incorrect address entered at checkout.

Original Artworks & Commissions

  • All original and commissioned works are shipped with insurance and tracking. Signature confirmation will be required at delivery.

  • Clients will receive shipping updates and tracking numbers once the piece is on its way.

Digital Products

  • No shipping is required for digital works. These are delivered electronically immediately after purchase.

Ethical Responsibility

Every purchase from The Incanto supports not only the artist’s work but also the causes and lives this work uplifts. For that reason, we ask clients to enter accurate shipping information, remain available to receive their order, and honor the shared trust of this exchange.

By purchasing from The Incanto, you agree to the terms of this Shipping Policy.